To Initiate Intervention:

• Fill out complaint form on our website, here. Include attempts to resolve and contact info. OR
• Send complaint in writing to Builders 10 Warranty Office: 1860 FM 359, #123, Richmond, TX 77406.
• We will contact you to schedule an inspection.

At the Inspection Expect

• A fair and unbiased look at the complaint in person.
• A builder representative, the builder, and a neutral inspector engaged by Builders 10 Warranty to review the problem in relation to the warranty provided.
• They will have a copy of the compliant.

After the Inspection:

• The Inspector will have a report on findings.
• Recommendations to solve the problem will be given
• Builders 10 Warranty will provide a copy of the report to builder and home owner
• If amicable resolution is not forth coming Builders 10 Warranty will initiate mediation/arbitration per the terms of the warranty.